Terms & Conditions

A1. Definitions

• Customer / you — the individual or entity using the Website or Platform.
• Platform — the Widgelix software-as-a-service, including the LoRaWAN Network Server, dashboards, rule engine, APIs, MCP server, and mobile applications, as made available to you.
• Customer Data — data you or your devices submit to or generate within the Platform, including device telemetry.
• Order — an order form, subscription plan, or written agreement referencing these Terms.
• Documentation — the user and technical documentation we provide for the Platform.
• Consumer — an individual acting wholly or mainly outside their trade, business, craft, or profession.

A2. Changes to these Terms

We may update these Terms from time to time. For the Website, changes take effect when posted. For the Platform, we will give at least 30 days' prior notice of material changes; continued use after the effective date constitutes acceptance. The current version is always available on the Website.

A3. Intellectual property

The Website, the Platform, and all software, content, trademarks, and materials we provide are owned by GreenMesh or our licensors and are protected by intellectual-property laws. We grant you only the limited rights expressly set out in these Terms. You may not copy, modify, reverse-engineer, resell, or create derivative works except as permitted by law or an applicable white-label or partner agreement.

A4. Acceptable use

You must not, and must not permit others to:

• use the Website or Platform unlawfully or in breach of these Terms;
• disrupt, overload, or attempt to gain unauthorised access to our systems;
• introduce malware or attempt to circumvent security or usage limits;
• infringe the rights of others or upload unlawful content;
• use the services to build a competing product, or scrape or extract data other than as permitted.

B1. Use of the Website

The Website is provided for general information and to let you learn about and enquire into our products. We may change, suspend, or withdraw any part of the Website at any time. We try to keep information accurate and current but make no warranty that it is complete or error-free.

B2. Paid digital products and information products

Where we offer paid information products or downloadable materials (for example, the Reality Pack), the purchase terms presented at the point of sale apply in addition to these Terms. Digital materials are licensed, not sold, for your internal business use. You may not redistribute, resell, or publish them without our written permission.

B3. Right of withdrawal for consumers (digital content)

If you are a Consumer in the EU, you normally have 14 days to withdraw from a purchase. For digital content supplied immediately (such as instant-access downloads), this right is lost once supply has begun, provided you have given your prior express consent to immediate supply and acknowledged that you thereby lose the right of withdrawal. At checkout for instant-access digital products, we ask you to give that consent; if you do, your right of withdrawal ends when the download or access is made available. Where supply has not yet begun, you may withdraw within 14 days by contacting info@greenmesh.org. This section does not affect Consumers' mandatory statutory rights.

B4. Third-party links

The Website may link to third-party sites we do not control. We are not responsible for their content or practices.

C1. Provision of the Platform

Subject to these Terms and your Order, we grant you a non-exclusive, non-transferable, revocable right to access and use the Platform during your subscription term, for your internal business purposes (or, under a white-label or partner agreement, to deliver services to your own customers as expressly permitted).

C2. Accounts and security

You are responsible for your account credentials, for activity under your account, and for ensuring your authorised users comply with these Terms. Notify us promptly of any unauthorised use.

C3. Customer Data and ownership

As between the parties, you own your Customer Data. You grant us a limited licence to host, process, and transmit Customer Data solely to provide and support the Platform. Where Customer Data includes personal data processed on your behalf, our Data Processing Agreement applies, and you act as controller and GreenMesh as processor.

C4. Customer responsibilities

You are responsible for: the lawfulness of the data you connect and process; obtaining any necessary consents or legal bases from data subjects; the configuration of your devices, rules, alerts, and automations, including any automated actuation or downlink commands; and ensuring your use complies with laws applicable to you, including any sector or housing regulations.

C5. Service levels, availability, and support

We provide the Platform with a target monthly availability of 99.7%, measured excluding scheduled maintenance and events outside our reasonable control. We aim to give advance notice of scheduled maintenance and to minimise disruption. Specific support response targets, service credits, or enhanced availability commitments, if any, are set out in your Order or a separate Service Level Agreement. Except as expressly stated, we do not warrant that the Platform will be uninterrupted or error-free.

C6. Fees and payment

Fees are as stated in your Order or subscription plan. Unless stated otherwise: fees are exclusive of VAT and applicable taxes; invoices are payable within 30 days of the invoice date; and overdue amounts may incur statutory default interest under Slovenian law and suspension of access after notice. Fees are non-refundable except as required by law or expressly stated. We may change fees for a renewal term on at least 30 days' prior notice.

C7. Term, suspension, and termination

These Terms apply while you use the services and for any subscription term in your Order. Either party may terminate for material breach (including non-payment) that is not cured within 15 days of written notice, or as otherwise set out in the Order. We may suspend access immediately where required for security, legal compliance, or to protect the Platform. On termination, your right to use the Platform ends.

C8. Return and deletion of Customer Data

On termination, you may export your Customer Data within 30 days. After that period, we may delete it in the ordinary course, subject to legal retention requirements and the Data Processing Agreement.

D1. Warranties and disclaimers

We provide the Website and Platform with reasonable skill and care. Except as expressly stated and to the fullest extent permitted by law, the services are provided “as is” and we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. Mandatory rights that cannot be excluded by law, including Consumer rights, are unaffected.

D2. Limitation of liability

To the fullest extent permitted by law:

• neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, data, or goodwill;
• our total aggregate liability arising out of or relating to the services in any 12-month period is limited to the total fees you paid for the Platform in that period; and, where you use the Website or free services only, to EUR 100;
• nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot be limited under applicable law (including mandatory Consumer rights).

D3. Indemnity

You will indemnify GreenMesh against third-party claims arising from your Customer Data, your configurations and automations, or your breach of these Terms, to the extent permitted by law. This Section does not apply to Consumers.

D4. Confidentiality

Each party will protect the other's confidential information disclosed under these Terms and use it only to perform under them, except where disclosure is required by law.

D5. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control.

D6. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Slovenia, and the courts of Ljubljana, Slovenia have exclusive jurisdiction. This does not deprive a Consumer of the protection of mandatory provisions, or of the courts, of their country of residence where applicable law so provides.

D7. Miscellaneous

If any provision is held invalid, the rest remain in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. These Terms, together with any Order, Service Level Agreement, white-label or partner agreement, and the Data Processing Agreement, form the entire agreement between us regarding their subject-matter.

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